Frequently Asked Questions
Products & Use
Are the seals and caps reusable?
No, gaskets and capsules are not reusable and must be changed after each use.
Are the lids reusable?
Yes, the seals are reusable as long as you store your jars in a dry place. Moisture could rust metal elements.
Are jars and terrines reusable?
For standard use, our jars are reusable provided they are washed well with warm soapy water before each use.
How do I know which product to use based on my use?
On our website you can filter the products by use in order to be sure to use the range adapted to your needs!
Do Le Parfait products go to the microwave?
Not for the Le Parfait Super ranges (jars and terrines) and our swing-top bottles because of the metal frame. Yes for our Familia Wiss, Color Vis ranges, our jam makers and honey jars, as well as our fresh bottles provided you remove the lid and/or capsule beforehand.
Do Le Parfait products go through the oven?
The products of the Le Parfait Super ranges (jars and terrines) cannot be sterilized in the oven because the rubber washers do not withstand dry heat. For other products we recommend a maximum temperature of 200 ° C and a cold oven start to avoid any thermal shock.
Can Le Parfait products be placed in the freezer?
Yes, it is possible to store food and preparations in Le Parfait Super and Familia Wiss jars and terrines in the freezer. However, be careful not to overfill your jars and not to put hot preparations in your jars to avoid thermal shock. Nevertheless, jam makers, honey jars and fresh bottles should not be placed in the freezer under any circumstances, this may damage the seal of the lid thus making the product unusable.
Can Le Parfait products be recycled?
Yes, glass jars are recyclable. Familia Wiss capsules must be managed like metal and like other metal cans. Our washers are made of 100% natural biodegradable rubber, however, there is no recycling channel for rubber in France yet. This is an issue that we are working on with government authorities.
Can I clean my Le Parfait products in the dishwasher?
Yes, we can put our jars in the dishwasher. However, it will be necessary to remove the metal frame beforehand, the gasket and the lids and caps. These are hand washable with warm soapy water.
Are Le Parfait products guaranteed?
The jars we sell are not offered with a guarantee, however, their manufacture follows very strict specifications in order to satisfy our customers.
How do I know when I need to change my jars?
Before each use you must thoroughly inspect your jars. Any chipping or impact on the glass is a sign that it needs to be changed. Note that rust on reinforcement is not a concern as long as the metal parts do not touch the food.
Order & Delivery
How do I know if a product is available and when I will be able to receive it?
Products out of stock are clearly indicated on the product page, you get an estimate of the delivery time at the time of placing the order.
How do I place an order?
You can place an order directly from our e-commerce site. We do not accept orders by email or phone. If you encounter any difficulties, do not hesitate to contact our customer service who will guide you step by step.
What payment methods are accepted?
We only accept payments by credit card or PayPal directly on our e-commerce site. We do not accept payments by cheque or bank transfer.
Where can I track my order?
You can track your order directly from your customer account or via the tracking link received by email.
I want to cancel an order, is it possible?
If you wish to cancel an order please contact our customer service immediately by phone at: +33805360001. If your order has not been processed we will proceed to its cancellation. However if it has already been shipped you will have 14 days after the date of receipt to return it to us, the return costs being at your expense.
I want to modify an order, is it possible?
If you wish to modify an order please contact our customer service immediately by phone at: +33805360001. If your order has not yet been processed, you will be able to add or remove an item so you will receive a new invoice and a payment link in the case of an addition. We can change a shipping address if the shipping label has not yet been created.
I have a promotional code, how do I use it?
At the time you proceed to the payment of your order you have the possibility to add a promotional code.
How many days will my order be sent?
Orders are shipped within 5 working days after validation of your order on the site.
I made a mistake about the delivery address, can I change it?
If you notice an error on your address please contact our customer service immediately by phone so that they can change the address. However, if your order is already being prepared, we will not be able to modify it.
What delivery methods are available?
You can choose between La Poste domicile and relay point or UPS domicile.
Which countries do you deliver?
To date, the company Le Parfait only delivers in metropolitan France, Corsica and Monaco.
What are the delivery times?
The average delivery time is 3-4 days. The deadlines are expressed in working days, that is to say from Monday to Saturday inclusive, except public holidays and are given as an indication. In case of problem of the carrier causing the delay of your package, the company Le Parfait can in no way be held responsible.
I haven't received my order, what should I do?
After consulting the tracking of your package received by email, if you still have questions do not hesitate to contact us via our contact form or by writing directly to the email@example.com address.
I have received my order but an item is missing, what should I do?
If a product is missing we invite you to contact our customer service indicating your order number and the missing product (s) we will then proceed to the return of said products or their refund.
My order arrived damaged, what should I do?
If you notice breakage at the time of delivery and you have the possibility, we invite you to refuse the package. If you notice the breakage at the time of opening the package, please write to our customer service indicating your order number and attaching photos of the product or products concerned.
Return & Refund
How do I want to return my order?
You benefit from a legal withdrawal period of 14 days from the day of receipt of your package. Please note that in case of error or withdrawal, the return costs are the responsibility of the customer. If you wish to return all or part of your order you must contact us by email at: firstname.lastname@example.org identifying as object RETURN + Order number. Please specify the reason, the carrier with which you wish to return your package and also specify the date of return of the package. Please send your return with the invoice inside (printable from the validation email of your order) or if necessary with your order number and your contact details on a sheet placed inside the package, to the following address: Le Parfait- RETURN SERVICE - 158 Chemin du Moulin Roul, 30920 CODOGNAN
How soon can I return my order?
You have a period of 14 working days from receipt of your order to retract, return your purchases and obtain a refund. No returns will be accepted after this period. To know the other conditions valid to claim a return or an exchange, we invite you to consult our General Conditions of Sale. Items must be returned in new, unused condition in their original packaging. Products purchased on the site cannot be returned to one of our reseller partners. Customers cannot withdraw or exchange products that have been personalized.
What are the conditions for obtaining the refund?
To obtain a refund of your order you must contact our customer service via our contact form or at the address: email@example.com to explain the reason for your request. In the case of a return, the refund will only be made upon receipt of the order, in a new and undamaged condition
How do I get a refund?
Once your request has been processed by our customer service, your refund will be effective within 30 days. In the case of a return, this period runs from the date of receipt of your package and the validation of its new and undamaged condition, by our quality department.
Ou vais-je recevoir mon remboursement ?
You will receive your refund via the payment method you used to pay for the order. If you paid by credit card you will receive the refund directly to your bank account, if you paid via PayPal you will receive the refund to your PayPal account.
How long will it take for me to be refunded?
We will make every effort to refund you as soon as possible, however, it will take about 10/30 working days.
My customer account
Do I have to create an account to place an order?
No, you are not required to create a customer account in order to place your order. We still advise you to do so in order to benefit from an optimized shopping experience.
What is the point of creating a customer account?
Creating a customer account allows you to access all the features we put in place to facilitate your shopping experience. In particular, you will be able to:
- Track your order more easily
- Access your order details
- Access your order history
- Save multiple shipping and billing addresses
- Save your payment information if you wish- print your invoice
- Manage a possible product return
Can I change my account information?
You can, at any time and simply, modify the information provided by logging into your personal account. Please see our terms and conditions to learn more about the use and security of the information you provide when setting up your customer account.
I can't log in to my account what should I do?
If you have forgotten your password click on "forgotten password" you will automatically receive an email with a modification link. If you continue to encounter difficulties please contact our customer service.