Refund policy

You benefit from a legal withdrawal period of 14 days from the day of receipt of your package.  Please note that in the event of an error or withdrawal, return costs are the responsibility of the customer. If you wish to return all or part of your order to us, you can do so from your customer account or contact us by email at the address: commande@leparfait.com indicating RETURN + Order number as subject. Please tell us the reason, the carrier with which you wish to return your package and also specify the date of return of the package. Please send your return with the invoice inside (printable from your order validation email) or, if applicable, with your order number and your contact details on a sheet placed inside the package, to the following address: Le Parfait- RETURN SERVICE - 158 Chemin du Moulin Roul, 30920 CODOGNAN.

Once your request has been processed by our consumer service, your refund will be effective within 14 days. In the case of a return, this period runs from the date of receipt of your package and validation of its new and undamaged condition by our quality department.

You will receive your refund via the payment method you used to pay for the order. If you paid via credit card you will receive the refund directly to your bank account, if you paid via Paypal you will receive the refund to your Paypal account.

We will do everything possible to reimburse you as quickly as possible, however it will take approximately 14 working days.