Refund policy

You benefit from a legal withdrawal period of 14 days from the day of receipt of your package. Please note that in case of error or withdrawal, the return costs are the responsibility of the customer. If you wish to return all or part of your order you must contact us by email at: commande@leparfait.com identifying as object RETURN + Order number. Please specify the reason, the carrier with which you wish to return your package and also specify the date of return of the package. Please send your return with the invoice inside (printable from the validation email of your order) or if necessary with your order number and your contact details on a sheet placed inside the package, to the following address: Le Parfait- RETURN SERVICE - 158 Chemin du Moulin Roul, 30920 CODOGNAN.

Once your request has been processed by our customer service, your refund will be effective within 30 days. In the case of a return, this period  runs from the date of receipt of your package and the validation of its new and undamaged condition, by our quality department.

You will receive your refund via the payment method you used to pay for the order. If you paid by credit card you will receive the refund directly to your bank account, if you paid via PayPal you will receive the refund to your PayPal account.

We will make every effort to refund you as soon as possible, it will however take a delay of about 10/30 working days.